Conditions of Booking

Price

The prices of holidays and flights displayed in search results are in  Euro (€) and are subject to availability. Each holiday service includes all relevant Air Passenger Duty. You are strongly advised to read and are responsible for reading the Holiday Information on the site for further details. Insurance is extra and it is recommended that you purchase insurance at the time of booking.

Passports

All members of the travelling party must possess a valid passport. Be certain to apply in time. If you fail to obtain the relevant documentation before you travel you will be solely responsible for any costs which you incur as a result of that failure. We shall not be liable for any such costs.

Cancellations

Please refer to the table below for any changes you wish to make cancellations to your booking:

Column 1 = Period before you leave.
Columns 2 and 3 = Amount of cancellation charge shown as a within which we receive percentage of the total (including deposits paid).
Example: If you cancel your holiday within 28 days of departure you loose 70% of the total cost of your holiday

Privacy Policy

We treat your privacy seriously. This privacy policy explains how we collect and use your personal data and gives you the opportunity to limit our use of this information.

We use the personal information that we collect to identify your personal preferences and match your needs with relevant products and services, and assist in processing any bookings that you make through this site.

1. Consent

You signify your consent to us collecting and using this information by your use of this website. If we change our privacy policy, the changes will be posted here, so that you are always kept informed of how we collect and use the information, and when we would disclose it. Your continued use of this website constitutes your agreement to the changed policy.

Your data controller is: SportActive

You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.

2. Marketing

We will hold your information, where collected by us, and may use it to inform you in the future of offers by us. We will not provide, rent or sell your details to third parties for similar purposes. You can request to have your information removed from our mailing list at any time.

How do we protect your information?

When you provide us with your credit card details or order services from us, we offer the use of a secure server. Your card details will not be retained by Sportactive after any transaction has been completed.

We have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access to comply with the UK Data Protection Acts of 1984 and 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you.

We have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access.

Our security measures depend on you complying with this obligation and we are not responsible for any breach of your privacy. We are not responsible for breaches of security arising out of intentional and/or unauthorised attempts to access the site, for example, by computer hackers.

Important Note: This privacy policy only applies to this website and not to the websites of other companies, individuals or organisations to which we provide links.

By providing us with information containing the personal details of your travelling party, you are confirming that you have obtained their consent for us to use their information as described above.

Activity Conditions and requirements

SportActive will organise accommodation and activities. The price is inclusive with the following exceptions:

- Cycle hire is extra.
- On walking trips there will be a small additional charge for local taxis to walk starts and return to hotel.
(these may apply to certain tours)
- Participants are responsible for their own insurance.

• All participants are responsible for their own safety.
• All participants (cycling) must at all times obey the rules of the road.
• Body height measurement is compulsory for correct bike size allocation
• SportActive can not confirm bike hire without the bike hire deposit
• All SportActive activities are non competitive
• All participants are responsible for their own fitness/health to take part in an active holiday
• SportActive will accept no responsibility for accidents or injury to participants during the trip.

Customer Contacts

In the first instance customers requiring assistance should contact our office on 0044/ (0)28 7136 5997 (UK) or Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. . Alternatively in out of hours circumstances please contact one of our Directors as follows:-

Martin Birney (UK Mobile) 0044/ (0)75 997 191 79
Martin Birney (Ireland Mobile) 00353/ (0)86 196 6006
Flora Mittermair (French Mobile) 0033 (0)6 99 79 12 54
Flora Mittermair (Spanish Mobile-only during activity weeks in Majorca) 0034 627 238 566